WORK
/
SPARKLES
Sparkles Detail
PROJECT OVERVIEW
Designing a modern operating system for a manual, paper-driven car wash.
Sparkles Wash relied on handwritten notes and verbal instructions to run daily operations. I redesigned the workflow end to end and built a digital system that makes bookings, payments, and staff activity clear and trackable across iPad and mobile.
The focus was speed and clarity. By mapping the entire on-site process and translating it into a clean, high-visibility interface, the business moved from guesswork and revenue loss to a structured system with real data and accountability.
PROJECT OVERVIEW
Sparkles Car Wash
ROLE
Solo Product Designer
TIMELINE
3 Months
9:41
Previous
Customer type
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New Customer
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Returning Customer
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Job Tracker
Daily Sales
9:41
Booking Summary
Number Plate
GOK421
Package
Super Sparkles
$65.00
Extra
Slipstream60
$33.00
Extra
Armourall
$10.00
Total
$108.00
Add to Que
THE PROBLEM
No system. No visibility. No accountability.
Sparkles Wash ran everything on paper and memory. Jobs weren’t tracked, payments weren’t recorded properly, and staff activity had no visibility. This led to inconsistent pricing, missed revenue, and no clear accountability across the day-to-day workflow.
CORE INSIGHT
RESEACH SUMMARY
Why the manual workflow failed the business
Shadowing staff and reviewing daily operations showed that the core issues came from how information moved through the team. Details were recorded differently from person to person, pricing changed depending on who served the customer, and payments weren’t tied to any trackable workflow. Without a consistent process, accuracy slipped, and the business couldn’t rely on the data it collected.
OLD SPARKLES WORKFLOW
CUSTOMER
NOTES
CHARGE
Unstable and inconsistent
Staff relied on memory and handwritten notes, leading to inconsistent details, duplicate customers, and no reliable link between jobs and payments.
NEW SPARKLES SYSTEM
CLIENT
SERVICE
DONE
Simple and guided
A guided flow now standardises each job, keeps pricing consistent, and records every action from customer selection to final payment.
CORE INSIGHT
DESIGN PRINCIPLES
The rules that shaped the product
The old process relied on memory and improvisation. The new system needed to be fast, consistent, and reliable across every staff member. These principles shaped how the product behaves from the first tap to the final payment.
01
Start with identity
The flow begins by selecting the correct customer and vehicle to keep history accurate.
02
Keep choices consistent
Packages and prices follow one source of truth so every job starts the same way.
03
Show the whole picture
Each job clearly shows who’s doing it, what stage it’s in, and how it was paid.
CORE INSIGHT
CUSTOMER DATA REBUILT
Making every visit start with the right customer
The old workflow had no reliable way to store or recall customer details. Staff often created duplicate entries, mixed up vehicles, or started each visit from scratch. The new system captures the customer, their cars, and their history in one place, making repeat visits faster, clearer, and far more accurate.
9:41
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First name
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Last name
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Phone number
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Email adress
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Job tracker
Daily sales
9:41
Previous
Search customer
Manage vehicles
Search customer
Enter customers details to find them
Phone number
Search by name, email, or phone
Find customer
Add new customer
Client vehicles
No customer data
Search customer to continue
CORE INSIGHT
PACKAGES & EXTRAS
Building a clear menu that keeps every job consistent
The old setup relied on a wall board and ad-hoc notes, making prices easy to misquote and extras easy to forget. The new system brings packages and add-ons into a single, structured menu with live pricing and a clear job summary. Staff can choose the right service, add extras, and send the job to the queue with confidence and consistency.
9:41
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Package
Extras
Select Your Package
Choose the vehicle you’re bringing in so we can tailor the best wash packages for your needs.
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Sparkles Detail
$90.00
Sparkles In & Out service plus bugs and tar removal, door wells cleaned, dashboard and console detailed, all interior plastics shined and protected.
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Watch video
Sparkles Detail
$90.00
Sparkles In & Out service plus bugs and tar removal, door wells cleaned, dashboard and console detailed, all interior plastics shined and protected.
Select
Watch video
Booking Details
CORE INSIGHT
OPERATIONS & PAYMENTS
Tracking every job and every dollar in one clear flow
The old workflow had no reliable way to see what stage a job was in, who worked on it, or how it was paid. Staff moved between cars with no shared record, and completed jobs often weren’t matched to the right payment. The new system connects job status, staff activity, and payments into a single, trackable flow. Every action is logged, pricing stays accurate, and the business finally gets real visibility into its daily operations.
9:41
Previous
Job Tracker
Track jobs, payments and receipts while checking off completed work in one place.
New Job
15 Sep 2025 - 14 Oct 2025
Harry Maher
In progress
Amount
$150.00
Timer
00:30:56
Payment
Approved
Pay now
Harry Maher
In progress
Amount
$150.00
Timer
00:30:56
Payment
Approved
Pay now
9:41
Previous
Extras
Payment
Julie Peters
$275.00
Job number
#422789
Payment type:
Card
Items
Description
Super Sparkles x1
Price
$65.00
Description
Polishing x1
Price
$60.00
Description
Super Sparkles x1
Price
$65.00
Total amount
$270.00
CORE INSIGHT
IMPACT
Clear gains in workflow speed, accuracy, and daily output
Digitising the workflow gave the team a consistent way to track work, record payments, and manage customers. With clearer steps and fewer manual decisions, jobs moved faster, errors dropped, and the business became easier to run across busy periods.
01
+14% faster turnaround times
Streamlined steps cut down the idle time between stages and kept cars moving.
02
+31% more accurate service logs
Better storytelling made the brand feel more inviting and trustworthy.
03
Accurate daily totals
Automatic job and payment tracking made end-of-day reconciliation straightforward.